5.Contactless Pickup Service

Your health and wellbeing are always our first priority, our contactless pickup is designed with this in mind to keep you safe while saving you lots of time. Follow the steps to enjoy a quicker and safer pickup experience.

Step 1:Place an order online and choose Pick Up. Ensure the order has been paid in full to enable this function.

Step 2:You will receive both text message and an email from us instructing that your order is now ready for pickup normally within few hours after purchase.

Step 3:Click the link provided either by text or by email as you like when you’re on your way to us, fill up your order number and your cellphone number on the linked page and click “On My Way”. You will notice some information pops up under “Order Status” and also another text message will be sent to let you know that our team is now preparing your order.

Step 4:On the same page, click “Arrived” when you are here and rest for some time without going out of your car. The order status on the page will indicate an approximal waiting time.
If you lost the page, no worries, scan the “Contactless Pickup” Barcode displayed on our front door to link to the same page.

Step 5:You will shortly receive another text message to instruct which loading zone to go to grab your item(the same information shall appear on the order status as well), follow the link provided at this message, you will open a site map to help you to find your way.

Step 6:Grab your item from the correct loading zone and we are heading our way home!

Please note:

• - If you do not click “Arrived”, step 5 and 6 will never happen.
• - Order paid via Bank Transfer may result in delaying processing your order hence you may receive your first “order Ready for Pickup” message up to 3 business days.
• - Orders placed during weekend will be process on the following working day.
• - If you are here at our facility already and wanting to use contactless pickup for a paid order, you may scan the “Contactless Pickup” barcode displayed at our front door and follow the instruction to complete the same step 4,5,6.
• - -If you have not received any communication from us after 2 business days, please contact us.