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Kia Ora Treasurebox Customers,
We hope you and your families are doing well during these uncertain times.
We are actively monitoring the COVID-19 situation in New Zealand and will keep you informed here about any changes that may affect our service.Current Shipping Expectations
Treasurebox distribution centre still in fully operational, we are continuing to dispatch and deliver orders nationwide in the current. The majority of orders are being dispatched on time, but, we are receiving a huge volume of orders at present and due to current social distancing rules it may experience delays in the dispatch of part of orders and we expect to process your order within 2-3 working days. We will get your order to you as quickly as we can!
*You will receive an email with tracking information once your order is dispatched!
NZ Post is currently experiencing delays : up to two days for all parcels within the Auckland region and up to one day for the customers outside of Auckland. please check HERE for detail.
Oversized or overweight items that go with transport companies would have variable time frames and cannot check on the Courier Post Site.
If you have already placed an order without any tracking numbers information, please don’t worry, your order is either already on its way to your place now or will be with you soon, all the packages are arriving at courier warehouses and are waiting for scanning into system, therefore some of the tracking numbers may not have tracking information available yet.Pick Up Service Temporarily Closed
Treasurebox aims to be an action-taker in corporate social responsibility. In order to reduce opportunities for gathering and lower the risk of spreading virus within our community, we decided to extend our showroom shut to Monday, 21st September. The pickup service from our warehouse will be unavailable by that time, we will only offer courier delivery for orders.
We do apologize for all those loyal customers are waiting to come to our showroom to view products or pickup orders. It is also a tough decision to make as a business as we give up our sales and profit, however, we would love to contribute what we can to help Aucklander and all Kiwis stay safe.Customer Service Operating Normal
Our email, live chat and phone services are operating as normal with many of our staff working remotely. Due to the huge consulting of this COVID periods, our customer service team are constantly inundated with calls/voicemails or email. We will help you to solve the problem as soon as possible.
Our phone services are unavailable due to our showroom reception will work from home in this period, there is no one in the office and the phone call cannot be answered.
You may have concerns about your orders and delivery dates. We're here to help, and we're dedicated to making sure you get what you need. Should you have any questions at all, please send us an email with your question to firstname.lastname@example.org or use our online chat service, our customer service team will be more than happy to help you out.
We will update on the website if this changes and we will also keep in touch with your via Facebook to ensure you have the latest updates!
To find out more about the COVID-19 situation in New Zealand we recommend visiting covid19.govt.nz.