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Dear Treasurebox Customers,
We appreciate that you may have questions concerning the outbreak of COVID-19 (coronavirus) and our joint operations. During this period, we want to reassure you that we have taken extra safety steps in place to ensure the wellbeing and safety of our team members, customers and families.
Thank you for your patience over the last few weeks, today we wanted to let you know about recent updates of COVID-19 Alert L2.Delivery Times
We are fully operational, and we are receiving a huge volume of orders at present. Due to current social distancing rules we are anticipating delays of up to 3-4 additional days on top of usual delivery times - we will get your order to you as quickly as we can! You will receive an email with tracking information once your order is dispatched!
Delivery Delays: Currently, unprecedented demand through our website and the courier network, your delivery might take longer than normal to reach you. Thank you for your understanding and patience. If you need more detail about the shipping delay of the courier, please check HERE.
If you have already placed an order: If you placed an order on our website and received the tracking numbers without any information, please don’t worry, your order is either already on its way to your place now or will be with you soon, all the packages are arriving at courier warehouses and are waiting for scanning into system, therefore some of the tracking numbers may not have tracking information available yet.Showroom/Pickup Service
Our store in Auckland is open from Monday 18 May, Our teams have been working hard to get our store ready and safe for everyone. Check here for New Restrictions of in-store shopping.
You may have concerns about your orders and delivery dates. We're here to help, and we're dedicated to making sure you get what you need. Should you have any questions at all, please send us an email with your question to firstname.lastname@example.org or use our online chat service, our customer service team will be more than happy to help you out.
We are monitoring the government policy closely and will update on the website if this changes.
To find out more about the COVID-19 situation in New Zealand we recommend visiting covid19.govt.nz.