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Kia Ora Treasurebox Customers,
We hope you and your families are doing well during these uncertain times.
We are actively monitoring the COVID-19 situation in New Zealand and will keep you informed here about any changes that may affect our service.Delivery Times
As New Zealand's government upgrades to COVID-19 alert Level 4, any essential products will be dispatched for contactless delivery but all non-essential products will be queued and prioritised according to order time once we return to Level 3 or lower. Please check HERE for our essential products list.
*You will receive an email with tracking information once your order is dispatched!
Delivery Delays: Dispatching time would be delay a bit due to limited number of warehouse staff could work under Alert Level 4 and expected delay from Courier Post during Alert Level 4. Thank you for your understanding and patience. If you need more detail about the delivery updates of the courier, please check HERE.
Pick Up Service Temporarily Closed
Treasurebox aims to be an action-taker in corporate social responsibility. In order to reduce opportunities for gathering and lower the risk of spreading virus within our community, we decided to shut our showroom from Wednesday, 18th August, 2021. The pickup service from our warehouse will be unavailable by that time, we will reopen for contactless pickup with appropriate distancing measures until we reach Level 2 or lower.
We do apologize for all those loyal customers are waiting to come to our showroom to view products or pickup orders. It is also a tough decision to make as a business as we give up our sales and profit, however, we would love to contribute what we can to help Aucklander and all Kiwis stay safe.Customer Service Operating Normal
Our email, live chat services are operating as normal with many of our staff working remotely. We will keep our email and live chat service operating as normal at all alert levels.
Our phone service will be unavailable, as we will be requiring our staff to work remotely during this period, there will be no one in the office and the phone calls cannot be answered.
You may have concerns about your orders and delivery dates. We're here to help, and we're dedicated to making sure you get what you need. Should you have any questions at all, please send us an email with your question to email@example.com or use our online chat service, our customer service team will be more than happy to help you out.
We will update on the website if this changes and we will also keep in touch with your via Facebook to ensure you have the latest updates!
To find out more about the COVID-19 situation in New Zealand we recommend visiting covid19.govt.nz.