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COVID-19 Updates

Last updated: Thursday 25 November 00:15AM

Kia Ora Treasurebox Customers,

We hope you and your families are doing well during these uncertain times.

We are actively monitoring the COVID-19 situation in New Zealand and will keep you informed here about any changes that may affect our service.

Order Processing Time

Treasurebox distribution center is still fully operational, we are continuing to dispatch and deliver orders nationwide in the current. We are receiving a huge volume of orders at present and the mass order backlog during Alert Level 3 we are anticipating to take longer than usual to process your order, particular orders with AUCKLAND delivery addresses

 

You could also check the latest updates for daily dispatch processing on our Blog or Facebook! 

 

 

We are now fighting hard to get your item into the courier network! We apologise for the inconvenience and thank you for your patience.

 

*You will receive an email with tracking information once your order is dispatched! 

 

Delivery Times

All couriers are now conducting contactless / zero-touch deliveries. However, the unprecedented demand through all courier network, your delivery might take longer than normal to reach you. And Thank you for your understanding and patience. 

 

NZ Post Delivery Delays: Our delivery partner NZ Post has advised us of delivery delays in Auckland of up to 5 additional working days on top of usual delivery times after dispatch due to significant volumes of parcels being sent in Auckland and ongoing COVID Alert Level restrictions keeping retail closed. Smaller shipping delays of one working day are expected nationwide outside of Auckland. If you need more detail about the shipping delay of the NZ Post, please check HERE.

Please track your delivery progress on NZ Post's Tracking tool and contact us if you are in Auckland and your parcel has been delayed by more than 10 working days, or 5 working days for the rest of NZ.

 

Oversized or overweight items: go with Mainfreight would have variable time frames and cannot check on the Courier Post Site. Please check HERE.

 

Temporary Collection Restrictions for Auckland Deliveries

Our courier partner, NZ Post, has significantly limited both the number of parcels they will accept each day into their network for delivery as well as the size of products they will accept for delivery.

 

We are seeking around all courier partners to put in place the additional delivery capacity to get your item to you. I do regret that almost all shipments are suffering from this critical situation in Auckland. We all have to wait for their recovery. However, due to collection restrictions imposed by NZ Post, orders with Auckland delivery addresses are currently taking longer than other cities. 

 

More detail about NZ Post restriction, please click the HERE

 

We understand how our Aucklanders can't wait to get the delivery of the orders and these restrictions are frustrating. We will send your order out as quickly as we can!

 

Showroom / Pick Up Service

  • Our showroom is reopening to serve you!

  • Pick up center will be back to the public in Alert Level 3 Step 2. We are available for contactless pick up under pre-arrangement ONLY, due to the restrictions under Alert Level 3 Step 2, please contact customer service for arrangements before you click & collect. You will receive a confirmation email when you arrange pickup with our customer service team.

  • * Please only come to collect your order once you have received confirmation that it is ready for collection.

Customer Service Operating Normal
 

Our email, live chat services are operating as normal. We will keep our email and live chat service operating as normal at all alert levels.

You may have concerns about your orders and delivery dates. We're here to help, and we're dedicated to making sure you get what you need. Should you have any questions at all, please send us an email with your question to contactus@treasurebox.co.nz or use our online chat service, our customer service team will be more than happy to help you out. Due to the high volume of enquiries our customer service team will reply to your email within 3 working days. Please contact our customer service team via online chat if you are urgent needed.

We will update on the website if this changes and we will also keep in touch with you via Facebook to ensure you have the latest updates!

To find out more about the COVID-19 situation in New Zealand we recommend visiting covid19.govt.nz.

 

Take care,

Treasurebox Team