Q: What do I need to know before picking up my item(s)?
A: If you are intended to pick up your order(s), please make sure that you have received a confirmation email beforehand; we will be sending you a confirmation email to inform you that your order(s) is now ready for pick up; or alternatively, you could get in touch with us by sending us an email via email@example.com.
PLEASE NOTE: You will be informed via confirmation email once your order is ready for pickup. You may not be able to get your item(s) without confirmation notice.
Q: How long will it take for my order to process?
A: We aim to process your order within 48 working hours. If you have not received a confirmation email from us within 48 working hours. Please let us know by sending us an email via firstname.lastname@example.org.
Q: What do I need to bring upon pick up?
A: You have to provide a proof of purchase upon pickup e.g. pick up confirmation email.
Q: Is there a time limit for when I have to pick up my item(s)?
A: You must pick up your order(s) within 14 working days upon receiving your pick up confirmation email from the location given. If you have not picked up your order(s) within this 14 day period, we will then contact you to make alternate arrangements.
Q: Can I make a purchase on-site?
A: TreasureBox is not a retail store. You will have to place your order online before showing up on our location. To refrain from inconvenience, please allow us to get your item(s) ready. Please sit tight for us, and we will inform you via pick up confirmation email that your order(s) is ready for pick up.
13 Enterprise Drive
Store Opening Hours:
Monday 9:00AM – 4:00PM
Tuesday 9:00AM – 4:00PM
Wednesday 9:00AM – 4:00PM
Thursday 9:00AM – 4:00PM
Friday 9:00AM – 4:00PM
Closed weekends & public holidays
For any concerns and/or enquiries regarding our products, and services, please see contact us.