Normally, the shipping fee for your order depends on the type of product you are purchasing (the size and weight of your total product).
Oversized/Overweight Items – are marked as oversized delivery (the length of product over 1.8M or the weight over 30kg), there will be sent out by the transport company.
·Rural customers are recommended to contact our Customer Service Team before making a purchase on overweight or oversized items.
·Rural area transport of oversized items will only be delivered to the nearest carrier depot.
Shipping Cost - The delivery cost for the unit product is displayed on product page as an Estimated Delivery Cost (as the picture below showed).
This is an estimated delivery cost by the city of your address. Once you completed your delivery address of the order, the estimated cost will change to a final delivery cost in the order summary.
Rural Area Delivery - if your shipping address marked as the rural address may incur additional cost.
Shipping City Selecting - please select 'other cities' if your delivery address is not a major city in New Zealand.
·Major Cities: Auckland, Warkworth, Thames, Whangarei, Hamilton, Tauranga, Rotorua, Napier, Hastings, New Plymouth, Palmerston North, Wellington, Taupo, Wanganui Blenheim, Nelson, Christchurch, Oamaru, Timaru, Dunedin
Ashburton, West Coast, Balclutha, Gore, Greymouth, Invercargill, Alexandra.
·TreasureBox is currently unable to deliver items to Waiheke Island, and any other Island addresses.
·In general, we would complete the dispatch process of your order within 24 hours and then it would be on the way to you by courier/freight company, however, our goal is to ensure the fast delivery of your order, we endeavor to deliver items to the courier company on the day of payment being made.
·Orders are processed and shipped on business days only (excluding public holidays).
·Orders received on Saturdays, Sundays and Public Holidays will be processed on the following business day.
·Once your order is packed and ready, the couriers will then pick up your parcel directly from our warehouse and aim to deliver it within 2 - 3 working days in general. You will then receive a confirmation email with tracking number and other important information.
·Standard items that go with courier would be delivered within 1 to 3 working days (Rural Areas will take longer and may add an extra 1 - 2 working days to the delivery time frame).
·Oversized or overweight items that go with transport companies would be delivered within 2 to 5 working days.
*Oversized or overweight orders, customers are recommended to keep close communication with our Customer Service Team to keep you posted.
·Pre-ordered items - items shown as 'Pre-order' on the product page or Pre-order Page will be dispatched once the items are available for dispatch.
*The estimated dispatched time of pre-ordered items will be shown on the product page.
*You will also find the pre-order items in the order confirmation email.
·Couriers do not deliver during Weekends and Public Holidays.
·Delivery service does not include the assembly of products.
·Orders consist of both general and overweight item will be dispatched separately with both courier and transport carrier hence may have multiple tracking numbers and delivery time frames.
Customer Requested Delivery Times - Unfortunately, Treasurebox is currently unable to accept such requests due to the nature of some orders and customer location. However, we can hold orders for a reasonable time frame to accommodate customer needs, but this may not always be possible. We recommend you contact our Customer Service Team if such request is needed.
We cannot guarantee the delivery of your parcel won't run into any hiccups or delays. For an up-to-date status of your parcel, we recommend you contact the courier company directly.
CHANGE / CANCEL ORDER
If you wish to make any changes such as amendments to your delivery details, changing item preferences or cancelling your order altogether, you will need to contact us within 30 minutes of payment being made.
If you cancel before your order is dispatched you will receive a full refund.
If your items have already been sent then your order can no longer be cancelled. Please follow the returns process once your order arrives and please note your delivery fee will not be refunded.
*Order amendments need to be submitted as soon as possible to avoid items have already been sent!
Treasurebox currently works with CourierPost, CastleParcel, Kiwiexpress Oversize or Mainfreight to safely ship your item, which varies on the delivery time frame.
·Standard items will send out via CourierPost / CastleParcel and is non-signature required. You can track your items HERE.
·Overweight / Oversized items ship to Address will send out via Kiwiexpress Oversize.
*Oversized or overweight items via transport companies would be signature required.
Unfortunately, we DO NOT accept PO BOX, parcel pod, and any other non-physical addresses at the moment; we also DO NOT accept Waiheke Island, and any other Island addresses. We sincerely apologize for the inconvenience.
Oversized or overweight items delivery - you will be required to leave your phone number, so that the carrier may contact you once your items arrive at their depot.
Redirecting delivery address of parcel while it is in transit If your items are sent out via CourierPost, you can do this by clicking 'Redirect my parcel' on the CourierPost Tracking page.
To use this service, you’ll need to log into your New Zealand Post online account. If you don't have a New Zealand Post online account, you can sign up here.
If your items are sent out via CastleParcel or oversized delivery service, please contact our Customer Service Team for redirecting delivery.
Products Missing Upon Delivery
Each product in your order has a tracking number against it. You can use this to see what status your order is. If you have pre-order products in your order, you may receive the products at different times.
If your parcel is lost or damaged during delivery, please contact us so that we can assist you.
We do not ship internationally currently. We only ship to addresses in New Zealand.
Multiple Delivery Addresses Per Order
We do not offer the service to ship to multiple addresses at present.
Kindly contact us at email@example.com for any enquiries. Also, you can contact us via online chat service on the page of bottom right corner or phone us.
Thank you and enjoy shopping!
Track Your Order
Tracking Links - You can track your parcel directly by clicking on the tracking link provided in the emails. You can also use the tracking number to track in NZ Post or TIL NZ transport company. (see the detail on DELIVERY METHOD)
My account - If you have an account, simply sign in and go to the ‘My Account’ section to see updates on all your orders.
Not Received Any Tracking Email / Without Account - If you don't have an account under Treasurebox or receiving tracking email failed, just simply click here and provide the related information (eg. order number, order email) about your order to see updates.
*Order Number will provided on your confirmation email which send after completed your order.
Not Received Any Confirmation Email - Kindly contact us at firstname.lastname@example.org for resend the confirmation email.
Notice: For some large items that are delivered via the Transfervans transport company which will contact you directly to arrange an appropriate delivery time. Then, you may track invalid in the emails.