Help Center | Treasurebox

1.Can I cancel my order?

If you need to cancel your order for any reason, please get in touch with us as soon as possible.

We will do our best to honour your request however, we cannot guarantee that this will always be possible. Since we work hard to get all orders shipped out as quick as possible, and in instances where an order has been fully processed and packaged by our team, or where an order has been handed over to the courier, there will be very minimum we can do to stop it.

Then please follow the return process once your order arrived. Please note that the shipping charge at this stage has gone to courier which is non-refundable.

2.Can I make changes of my order

If you would like to make changes for a confirmed order that including adding/removing of items, exchanging to another item, changing your delivery address, providing delivery instructions etc. please contact us as soon as possible once you’ve made an order.

Again, we will do our best to accommodate your request, but no guarantee given that this will be always possible. Once your order has been fully processed and packed, or where an order has been handed over to the courier, we will not be able to make any changes. It would be much more efficient for you to contact courier company directly to redirect your parcel or leave any delivery instructions. Find out contacts of our courier here.

3.Can I track my order status?

If you are a registered customer from us, you can simply check your order history and order status from "My account".

If you did not sign in/register when purchasing, no worries, you will still receive an automatic email notification with tracking details once the order ships, or simply click to "Track My Order" .

We recommend you create an account with us, as a registered customer, you are not only benefit from tracking your order history, create your own profile for aftersales care, there are so much more to enjoy such as our Reward Program – Treasure Coins.

4.Best Price Guarantee, how does a Pre-Order work?

One of the greatest advantages for shopping with us is to pre-order a product before they’re arriving in New Zealand to ensure you have your favourite item in your pocket, plus, a really great price for those early birds.

When ordering, Pre-Order works just as same as a regular order but keep in mind that if you purchase a pre-order, your order will have the “processing” status until the item is landed.

Best Price Guarantee

If you purchase a pre-order via direct payment methods (Bank Transfer, Visa/Master Card, Online Eftpos, Eftpos/Cash) and Treasurebox’s price changes in the next 12 months, you’ll always pay for the lowest price.

Please contact us for a price match if you believe you wasn’t paying for the lowest price, please have your original purchase reference with you.

If your pre-order is paid via interest free payment options, you are not liable for a price match.

Do you have an estimated delivery time for pre-order?

Only those items are on the way heading to NZ will made available for pre-order, hence you will certainly get your item pretty quick. You can find our estimated delivery window on the product page.

Please note, the estimated dispatch time do subject to changes due to shipment delays or global supply chain changes. We thank you for your understanding in advance.

My order including both in-stock and pre-order item, now what?

Your order will not be shipped until we have all your items available, hence if you would like to receive the in-stock item quicker, please make a separate order. Otherwise, you are agreed that we ship all your item together when they are all available.

My order including both in-stock and pre-order item, now what?

Your order will not be shipped until we have all your items available, hence if you would like to receive the in-stock item quicker, please make a separate order. Otherwise, you are agreed that we ship all your item together when they are all available.

Can I cancel or make changes of a pre-order?

We treat pre-order as same as a regular order hence if you would like to cancel or modify your order in anyway, please get in touch as early as possible.

In instances where an order has been fully processed and packaged by our team, or where an order has been handed over to the courier, your order can not be cancelled or changed.

You can follow the return process once your order arrives. Please note that the shipping charge at this stage has gone to courier which is non-refundable.

5.How can I be sure that I have made my purchase correctly?

An order confirmation email will be sent to your email once you placed an order, remember to check your spam if you did not receive one.

6.We accept variety payment method to make your purchase from us quick and easy.

In store:

1. Visa/Master Card
2. Cash/EFTPOS
3. Gem

Online:

1. Bank Deposit and Internet Banking
2. Online Eftpos
3. Credit Card including Visa/Master Card
4. Afterpay
5. Gem

7.Finance Options

Here at Treasurebox, we want to help each of you to find the finance options that best to suits your situations. We are offering an extensive range of finance options for you to get that product you love now.

Have a read through the below and choose how you’d like to purchase with us. As always, if you have any questions, give us a bell, we’re here to help.

Learn

Treasurebox offers 12 months interest free finance with Gem Visa when spend over $250

Long term no interests deal

Minimum purchase $250

Instant cardless payment available

Easy access by mobile app

Learn

With Afterpay, you can pay for your Treasurebox order over time, but you can have your furniture right now!

Quick & easy account set up

4 equally payment in every two weeks

No fee or interests if pay on time

Get what you need now

1.How to order

To create a pickup order online, add items to chart as normal then proceed to checkout. On filling up shipping address step, select “Pickup order from Silverdale store, Auckland”, there is no delivery fee for pickup orders.

You can also place orders in store through one of our team members within our operating hours as below:

Monday to Sunday between 9:00am - 5:00pm, exclude Public Holiday.

2.Pickup orders

You can pickup your order from our Auckland Showroom located at 6 Ingot Place, Silverdale 0932.

Our pickup centre is open between 9:00am to 5:00pm, 7 days a week, and close in Public holidays.

3.How do I know my order is ready for pickup?

Apart from an email that confirms your order, you will receive another email and also a text message stating your order is ready for pickup, which generally happens pretty soon after we received your order. We will provide you with a link to direct you to our contactless pickup page, then follow the guidance from Contactless Pickup Service. Please note, if you choose cash/eftpos as the payment option, contactless pickup will be invalid, please come straight to our reception for help.

If you have not received any communication from us after 2 business days, please contact us.

4.When can I pick my order up after making a purchase? / Can I make an instant pickup?

In most cases, you can pickup your items straight away after purchasing, as 97% of our stock are currently held in our warehouse. However, in instance if the item you are purchasing showing “pre-order” or “made to order”, then instant pickup is not going to be happen, all this information can be found on product page, so please read all information carefully. Or waiting for our confirmation before comes.

To be able to make an instant pickup possible, here is what to do:

1. Ordering in store through our salesperson

The general waiting time for picking up an instore purchase would be less than 15mins. However, if our pickup centre is packed with customers, then we might expect a delay in processing your order up to 30mins. Please note, we do not accept Afterpay or Laybuy, neither Genoapay in store, while they are available through online purchase.

1. Ordering online

When ordering online, we require the order to be paid in full to be able to support your instant pickup requirement. Once you have received our text message telling you that your order is ready for collection, then follow the link provided from the same message to enjoy the quick and contactless pickup service.

5.Contactless Pickup Service

Your health and wellbeing are always our first priority, our contactless pickup is designed with this in mind to keep you safe while saving you lots of time. Follow the steps to enjoy a quicker and safer pickup experience.

Step 1:Place an order online and choose Pick Up. Ensure the order has been paid in full to enable this function.

Step 2:You will receive both text message and an email from us instructing that your order is now ready for pickup normally within few hours after purchase.

Step 3:Click the link provided either by text or by email as you like when you’re on your way to us, fill up your order number and your cellphone number on the linked page and click “On My Way”. You will notice some information pops up under “Order Status” and also another text message will be sent to let you know that our team is now preparing your order.

Step 4:On the same page, click “Arrived” when you are here and rest for some time without going out of your car. The order status on the page will indicate an approximal waiting time.
If you lost the page, no worries, scan the “Contactless Pickup” Barcode displayed on our front door to link to the same page.

Step 5:You will shortly receive another text message to instruct which loading zone to go to grab your item(the same information shall appear on the order status as well), follow the link provided at this message, you will open a site map to help you to find your way.

Step 6:Grab your item from the correct loading zone and we are heading our way home!

Please note:

• - If you do not click “Arrived”, step 5 and 6 will never happen.
• - Order paid via Bank Transfer may result in delaying processing your order hence you may receive your first “order Ready for Pickup” message up to 3 business days.
• - Orders placed during weekend will be process on the following working day.
• - If you are here at our facility already and wanting to use contactless pickup for a paid order, you may scan the “Contactless Pickup” barcode displayed at our front door and follow the instruction to complete the same step 4,5,6.
• - If you have not received any communication from us after 2 business days, please contact us.

1.Delivery Fees

The shipping cost to different cities can be found on each product page, this is an estimate based on a single product. The final shipping may vary depending on the numbers of items you purchased and the size & shape of the products etc. An exact shipping cost will be displayed in checkout page.

2.How long do I expect my order to be delivered?

1. Auckland Destinations

   Within 1 working days of processing and then your order will on its way to you via:

   Courier: 1-2 business days, with an additional one day or two to rural deliveries.

   Transport: 1-2 business days. The freight company will make contact before delivery hence please ensure a correct phone number been provided while ordering, a mobile number that receiving text will be most preferable.

2. North Island Destinations

   Within 1 working days of processing and then your order will on its way to you via:

   Courier: 1-2 business days, with an additional one day or two for rural deliveries.

   Transport: 2-3 business days to North Island major cities urban addresses only

3. South Island Destinations

   Within 1 working days of processing and then your order will on its way to you via:

   Courier: 2-3 business days, with additional one day or two to rural deliveries

   Transport: 3-5 business days to major cities urban address only

4. Depot Delivery for Rural Addresses

   Oversized items that carry by transport can be delivered to your nearest depot, and please Contact Us for depot information

Please note: Our delivery service is provided by third-party freight companies. Above are indications only based on average delivery time in the past. However, we have no guarantee on the date and time that a delivery may take.

3.How to track my order?

You can track your order status online via our Tracking tool or via courier website using the tracking information provided.

Once we ship your order, you will receive an email notification including the carrier who is handling your order with corresponding tracking number(s), you can then track and trace your order status online.

If your tracking showing invalid or only allocated to a parcel, please kindly check again in 24hours, please allow sometime for the carrier to pickup, scan and display the tracking information online.

Below are quick links to our carrier’s track and trace tool:

Courier Post: www.nzpost.co.nz/tools/tracking

Post Haste: www.posthaste.co.nz/tracktrace.html#ABarCode

Mainfreight: www.mainfreight.com/en-nz/auckland-mainfreight-2home

Onsend (Auckland Metro): Individual Tracking and Text Message will be sent to you before attempting delivery

4.Issues with my delivery

1. My order not yet shipped?

There are few reasons on why your order still not have been shipped:

Payment not received

If you are paying by bank deposit/internet banking it is possible that we have not yet received your payment. It generally takes 1-2 business days for a bank deposit to reflect in our system, and please double check that you have included your order number as payment reference so that we could correctly reconcile your order to prevent further delays.

There is problem with your delivery address

If your delivery address is rural or sometimes out of town, we would normally get in touch within 2 business days for confirmation before we could process your order.

Your purchase contains pre-order/made to order item(s)

Typically, pre-orders or made-to orders are not available until shipment are in transit to our warehouse and we have an estimated delivery window (turnaround time) that displayed on each product page. Please check it out carefully before purchasing.

If your order contains both in-stock items and pre-order items, we will hold your order until all items you ordered are available. If you would like a stocked item sooner, we advise you place a separate order.

Please note:Estimate date of dispatch are subject to changes. As a result, we cannot liable for any changes to dispatch date or pre-order windows advertised.

You’ve selected Pickup from Auckland Store as your shipping method

If you’ve selected Pickup, we are expecting you to collect your order from our pickup centre.

If you would like to get your order delivered, please get in touch with us. Delivery fees applies.

We are processing your order

The general processing time for a complete order will be 1-2 working days.

Please kindly allow an extra day after a huge sale or peak seasons such as Easter, Christmas etc.

Further information required

It’s possible that we may have contacted you for information or are trying to confirm something prior to dispatch. Please check you spam or junk folders to ensure you haven’t missed any important emails.

If you cannot find the reason your order is being held up from above, or are still concerned about the status of your order, please do not hesitate to contact us, we would be more than happy to help.

• Part of my order arrived/My order arrived missing cartons?

  It’s possible that the rest of cartons are still in transit with carrier, so please always double check your tracking notification to see how many tracking numbers were provided and are they all with the same carrier.

  After checking your tracking information and if you believe that there are carton(s) missing, please contact us within 24 hours of delivery and we will look into it for you and advice the rest.

  To make this easier and quicker, please ensure:

  1. You retain the original packaging
  2. Your accurately advice the carton you are missing

  Tint: How to tell a product contains more than one carton

  On the packaging of an item present by us, will have a barcode following with 4 or 5 digits which indicate a product code. If in instance the code is like 21888-1/3 or 21888-1T3, meaning there are total of 3 cartons for this item and you are now looking at carton number 1.

• My order arrived damaged?

  If an item you have ordered has arrived damaged, please lodge a Warranty Claim online as soon as possible. We will advice you on how best to proceed once the damage has been confirmed and assessed. Once we have confirmed the damage or fault, we will endeavour to repair, replace, or refund item where possible.

  For fast processing your request, please ensure:

  1. You retain the original packaging if possible
  2. You accurately describe the damage
  3. You attach clear photo of the damage
• My order has shipped but wasn’t delivered?

  If your order has shipped but has not been delivered, please first track your order status, the tracking number has been emailed to you. If you are a registered customer from us, this information can also be found at "My Order"

  If the tracking for your order indicates that it has been delivered but you are unable to find it, you can contact the carrier directly or alternatively, contact us and we will lodge a investigation with the carrier on your behalf.

  Please note, the standard delivery service provided is non-signature required, if you are concerned about your item being left unattended, we recommend you contact us to arrange “signature required” service and additional charge applies. Regrettably, neither Treasurebox nor our carriers are able to refund or replace items that have been stolen, damage, or lost after being successfully delivered to your property.

Can I combine shipping?

Unfortunately, we cannot combine shipping at the stage due to size and weights difference, as well as its shapes.

In general, the shipping is charged by weight and cubic, hence when an item is added, the shipping cost goes up.

Can I have discount on shipping?

Unfortunately, our shipping cost is charged by 3rd party companies, and due to the nature of our products, mainly furniture, they are quite large in size and heavy, and in all kinds of shapes. 

It will be very difficult for us to have a discount on shipping as shipping costs were based on cubic and weight, when products are added, the cost will go up with it.

We are truly sorry about it.

Your order may ship via multiple parcels with different carriers Please kindly note,

4.Issues with my delivery

1. My order not yet shipped?

There are few reasons on why your order still not have been shipped:

Payment not received

If you are paying by bank deposit/internet banking it is possible that we have not yet received your payment. It generally takes 1-2 business days for a bank deposit to reflect in our system, and please double check that you have included your order number as payment reference so that we could correctly reconcile your order to prevent further delays.

There is problem with your delivery address

If your delivery address is rural or sometimes out of town, we would normally get in touch within 2 business days for confirmation before we could process your order.

Your purchase contains pre-order/made to order item(s)

Typically, pre-orders or made-to orders are not available until shipment are in transit to our warehouse and we have an estimated delivery window (turnaround time) that displayed on each product page. Please check it out carefully before purchasing.

If your order contains both in-stock items and pre-order items, we will hold your order until all items you ordered are available. If you would like a stocked item sooner, we advise you place a separate order.

Please note:Estimate date of dispatch are subject to changes. As a result, we cannot liable for any changes to dispatch date or pre-order windows advertised.

You’ve selected Pickup from Auckland Store as your shipping method

If you’ve selected Pickup, we are expecting you to collect your order from our pickup centre.

If you would like to get your order delivered, please get in touch with us. Delivery fees applies.

We are processing your order

The general processing time for a complete order will be 1-2 working days.

Please kindly allow an extra day after a huge sale or peak seasons such as Easter, Christmas etc.

Further information required

It’s possible that we may have contacted you for information or are trying to confirm something prior to dispatch. Please check you spam or junk folders to ensure you haven’t missed any important emails.

If you cannot find the reason your order is being held up from above, or are still concerned about the status of your order, please do not hesitate to contact us, we would be more than happy to help.

• Part of my order arrived/My order arrived missing cartons?

  It’s possible that the rest of cartons are still in transit with carrier, so please always double check your tracking notification to see how many tracking numbers were provided and are they all with the same carrier.

  After checking your tracking information and if you believe that there are carton(s) missing, please contact us within 24 hours of delivery and we will look into it for you and advice the rest.

  To make this easier and quicker, please ensure:

  1. You retain the original packaging
  2. Your accurately advice the carton you are missing

  Tint: How to tell a product contains more than one carton

  On the packaging of an item present by us, will have a barcode following with 4 or 5 digits which indicate a product code. If in instance the code is like 21888-1/3 or 21888-1T3, meaning there are total of 3 cartons for this item and you are now looking at carton number 1.

• My order arrived damaged?

  If an item you have ordered has arrived damaged, please lodge a Warranty Claim online as soon as possible. We will advice you on how best to proceed once the damage has been confirmed and assessed. Once we have confirmed the damage or fault, we will endeavour to repair, replace, or refund item where possible.

  For fast processing your request, please ensure:

  1. You retain the original packaging if possible
  2. You accurately describe the damage
  3. You attach clear photo of the damage
• My order has shipped but wasn’t delivered?

  If your order has shipped but has not been delivered, please first track your order status, the tracking number has been emailed to you. If you are a registered customer from us, this information can also be found at "My Order"

  If the tracking for your order indicates that it has been delivered but you are unable to find it, you can contact the carrier directly or alternatively, contact us and we will lodge a investigation with the carrier on your behalf.

  Please note, the standard delivery service provided is non-signature required, if you are concerned about your item being left unattended, we recommend you contact us to arrange “signature required” service and additional charge applies. Regrettably, neither Treasurebox nor our carriers are able to refund or replace items that have been stolen, damage, or lost after being successfully delivered to your property.

1.Can I return my purchase if I changed my mind?

Yes, it is always oaky to change of mind. Treasurebox offers 30 days worry free change of mind policy, returning an item that you no longer needed has never been easier!

Here is how to return your item in 4 steps:

1. 1. Request a return online
2. 2. We will email you back with a return form, Print it off
3. 3. Attach the return form to the returning product
4. 4. Return the package at your won cost with your preferable courier or drop it off at our Silverdale showroom

Important: Please read our Return Policy before requesting a return or attempting to return your product instore.

2.My item arrives damaged/faulty?

If your item has arrived and is faulty, damaged, or not working as intended, rest assured, we will be taking a good care of it, below is what to do next:

1. 1.Lodge a Warranty Claim Online
2. 2.We will review your case
3. 3.Return the faulty item

3.I have used the item for a while but it is no longer working as described?

If your item becomes faulty after a period of time, you can lodge a Warranty Claim online to provide as much information as possible that including but not limited to:

1. Accurate describe the fault
2. Clear photograph or video that reflecting the fault
3. Original packaging (if you still have it)

Once we have done assessment of the fault, we will then able to provide the best solution that including repair, replace, partial or full refund of the item.

Please note, all warranty claims are treated on a case by case basis and we do our best to resolve your issue in an efficient manger, hence your patience and cooperate to provide information is well needed. If you have questions or concerns before lodge a claim, feel free to read the full article about our warranty policy.

4.How long will I receive my refund?

In general, if you are offered cash refund, we will need 1-2 business days to process and it may take up to 10 business days to reflect into your bank account depending the bank and payment platform.

Please note, all cash refund will always be issued to the same method that were used on purchase.

5.None of above answered my question?

If none of above answered your question or you do have any concerns about returning a product, please refer to our Returns & Refund Policy or Contact Us.

A restock fee may occur under below situations when you are returning a change of mind item(s).

Type of Request	Return Item Condition	Restocking Fee Applied?	Restocking Percentage	Shipping Charge Refundable?	Return at your own cost?
Changes Mind Within 30 days of purchase	Brand New Untouched with original seal and packaging No damaged during return transit		0
Changes Mind AFRER 30 days of purchase May be rejected the item ordered is no longer available or Your purchase made was too long ago	Brand New Untouched with original seal and packaging No damaged during return transit		10%
Changes Mind Within 30 days of purchase	Opened package		10%-35% Depends on item condition
We supplied an incorrect item	Untouched/Opened package Not being used		0

1.Get extra discount for your order in 2 mins

If you are a first-time customer or a repeating customer who never register (create an account) with us before, here is what to do to get extra discount easy and fast in 2 minutes

1. Create New Account
2. Sign up for Newslette

Once you've done above, you will find that your available Treasure Coins is showing in "My Account", that can be used as "money" at checkout.

Simply use your Treasure Coins as one of your payment methods to apply discount when ordering.

If you have used your coins from register or subscribe, no worries, click here to find out ways to earn more Treasure Coins for further discount!

2.Buy More Save More

After you register with us, each $1 you spent with us can earn you back 1 treasure coin, while each 100 coins equals another dollar… So, don’t forget to log in when purchasing!

3.Other benefits on creating an account with us

While you collect Treasure Coins along the way, creating an account will also provide you ultimate benefits as following:

1. View your order history online.
2. Track delivery of your order in My Account.
3. Reuse payment and delivery information.
4. Create your own profile for address book, aftersales cares, warranty records etc.
5. Subscribe to newsletters to get informed for hottest deals.
6. Receive discount codes and coupons that only available to our registered customers.

If you have any questions with your account, please contact us for assistance.

4.How to create a new account

There are two ways to create an account on our website:

From sign in page before ordering:

1. You can find a "My Account" icon on the right top of our website right next to your shopping cart.
2. Click the icon and you will be direct to the account sign in page.
3. Fill up the information requested on the "Create New Account" section and click "Create Account" button. Or if you registered with us before, you can sign in directly with your email.
4. Click "Forgot your password" If you cannot remember your password or email us at contactus@treasurebox.co.nz for assistance.

From checkout when ordering: (available from 1st June 2022)

Treasurebox website will running an updated version from 1st June 2022.

Then, your register with us will be ever quicker and easier. Here is what is going to happen:

1. You place an order as normal.
2. On your order confirmation page, click "Create an Account" Button.
3. Set your password.

You are now a registered customer with us and go and enjoy the benefits!

Please note: Your treasure coins are only available after you registered with us, so if you would like to use treasure coins for your first order, please register from sign in page before ordering.

5.Can I link my previous order to my new created account?

If you have purchased from us before as a guest and would like to link your previous orders into your account. Please simply email us at contactus@treasurebox.co.nz.

Please note, only orders that are purchased by the same registered email address can be linked, and the great news is: We are able reward you treasure coins from those orders!

6.How to subscribe/unsubscribe newsletter

There are few different ways to subscribe Treasurebox newsletter

Subscribe when registering.

Simply click “subscribe newsletter” icon on the register step, and now you are on our mailing list for hot sales, discount code, events and more!

From the subscribe section at the bottom of the website home page.

If you are waiting for a sale before ordering an item, then, subscribe our newsletter will ensure you never miss the deal.You can simply enter your email and click subscribe.

Unsubscribe Treasurebox Newsletter.

If you want to unsubscribe our newsletter, simply find "Unsubscribe" button from your email anytime, then you will be removed from our mailing list.

7.More about Treasure Coins

Treasure Coins is a reward system that are designed to be able to provide fun shopping experience with us while to pass our sincere thanks to our customers.

How does it work.

Every dollar you spent with us will return you a coin, and every 100 coins equals another dollar account credit that you could spend again.

Collecting Treasure Coins

Collecting treasure coins is as easy, you can get coins when you register with us, subscribe our newsletter, invite a friend, referral an order, write review for a product you’ve ordered, and participate Treasurebox events etc.

Store Location & Hours

Our Showroom is located at:

6 Ingot Place, Silverdale, Auckland 0932

Opening Hours:

Monday-Sunday between 9am-5pm

May vary on Public Holidays, please refers to website update when a public holiday come close

Purchase Instore & Pickup Immediately

A great advantage of visiting our store is that you can make purchase in store and pick it up. 

The general waiting time for picking up an instore purchase would be less than 15mins.  However, if our pickup centre is packed with customers, then we might expect a delay in processing your order up to 30mins.

Please kindly understand that due to space limitations, we may not have all the items available on display at the moment. 

We welcome you to come and visit our showroom still as you can get a great idea on how our products look like and what are the qualities, plus, you will meet our friendly staff here. 

How to tell if an item is in-stock and available to buy now?

There are a few indications that are telling you whether a product is in stock and available for purchase now

Please refer to below screenshot

We have stock indicator that are visible to public on both category page and product page, as long as a product shows “In-Stock”, then it is available for purchase straight away!

The BetaLife Deluxe 5 Zones Pocket Spring Mattress offers targeted orthopaedic support across five ergonomic zones, ensuring proper spinal alignment and reduced pressure points. It's ideal for those seeking a high-quality queen mattress with excellent motion isolation and breathability in New Zealand.

Yes, the 5-zone design of the BetaLife Pocket Spring Mattress provides enhanced back support, which helps alleviate pressure on the lower back. It is a popular choice for people with back pain who want a medium-firm orthopaedic mattress.

Yes, the BetaLife Deluxe Pocket Spring Mattress comes conveniently rolled and packed in a box for easy delivery and setup. Simply unroll and allow 24–48 hours to fully expand.

The mattress is medium-firm, making it suitable for most sleepers who prefer a balanced level of comfort and support. It’s especially great for combination sleepers and couples.

Yes, in addition to the queen size, the BetaLife Deluxe 5 Zones Pocket Spring Mattress is available in single, double, and king sizes to suit your sleeping needs.

For safety reasons, we strongly recommend using a mattress that is no thicker than 15cm (approximately 6 inches) on the top bunk.

This ensures there’s enough space between the top of the mattress and the safety guardrail—which should be at least 12.7cm (5 inches)—to reduce the risk of falls, especially for children.

✅ Tip: If you know the height of the guardrail from the bed slats, use this formula to calculate the maximum safe mattress height:
Max Mattress Height = Guardrail Height – 12.7cm

Using a mattress that’s too thick may reduce the effectiveness of the safety guardrail, increasing the risk of accidental falls during sleep—especially if the user is a child or moves a lot at night.

Other risks include:

• Poor mattress fit or shifting due to limited side support;

• Incompatibility with some bunk bed frames;

• Safety compliance issues if used in childcare or rental environments.

For your peace of mind, always follow the recommended thickness.

Yes! We offer a range of mattresses that are perfectly suited for top bunks, all within the 10–15cm thickness range.
These mattresses are:

• 🛏️ Designed for safe use with Treasurebox bunk beds;

• 💡 Available in foam or spring options with breathable covers;

• 👪 Comfortable for kids, teens, and occasional adult use.

TreasureBox bed frames are built with reinforced structures using high-quality wood, MDF or metal slats. Most of our models are tested to support 200–300kg of static weight, making them ideal for two adults in everyday use. To ensure long-lasting performance, we recommend distributing the weight evenly and avoiding sharp impacts on the center area.

Nobody wants a squeaky bed. At TreasureBox, our frames use stable cross-slats and tightly fitted joints to stay quiet — even after months of use. To keep it that way, we recommend checking bolts now and then, adding felt pads at contact points, and placing the bed on an even floor. It's a small effort for a peaceful night’s sleep.

All TreasureBox bed frames follow New Zealand standard sizing, so if your mattress was bought locally, it should be a perfect fit. Here’s a quick guide:

⚠️ If you're using a non-NZ mattress (like US or EU sizes), be sure to measure and double-check. Our team’s happy to help you match the right frame.

Yes, TreasureBox bed frames are flat-packed, but don’t panic. Everything you need is in the box: easy-to-follow instructions, tools, and pre-drilled panels. Most customers finish the job in under an hour. Pro tip: grab a friend and a power screwdriver for faster setup!

Need help? Just reach out : our support team has your back.

Yes! Most of our bed frames come with 20–25cm of clearance, which is perfect for underbed storage boxes, off-season blankets, or even small suitcases. For smarter space solutions, check out our gas-lift and drawer bed frames — a TreasureBox favorite for small bedrooms and minimalist homes.

A drawer unit is usually compact and all about storage. A dresser tends to be wider, sometimes with more surface area or a mirror on top.
At TreasureBox, our dressers often double as both storage and display space - perfect for bedrooms that need function and style. Drawer units, on the other hand, are great for squeezing into tight spots or closets.

Each drawer can hold around 5–10kg, depending on the model and drawer size.
We recommend placing heavier items like jeans or books in the bottom drawers to keep the unit stable. TreasureBox drawers are built for everyday use — just avoid overloading or slamming them shut to keep them running smoothly.

No, most of our drawer units and dressers come flat-packed for safe delivery.
But don’t worry — we include all the parts and clear instructions. Most customers finish the build in under an hour. If you've ever assembled flat-pack furniture before, this will feel familiar. And yes, it’s okay to call a friend for help!

Most of our pieces are made from durable MDF or particleboard with laminated finishes.
They’re strong, easy to clean, and designed to hold up to daily use. If you’re after that real-wood look without the real-wood price, this is the sweet spot. Some models even come in textured finishes for that extra touch of style.

These drawers are made of polyester fabric, not solid wood.
They're built with a lightweight yet sturdy frame, making them easy to slide and perfect for soft storage like clothes, socks, or accessories. The structure combines a wood-look top and metal frame for stability, while the fabric drawers keep things light, breathable, and easy to maintain.

Each fabric drawer can hold approximately 3–5kg comfortably.
They're ideal for lightweight everyday items — think T-shirts, pajamas, or baby gear. We don’t recommend using them for books, tools, or electronics. Overloading the drawers may cause sagging or reduce the unit’s overall lifespan.

No, they’re reinforced with cardboard inserts and metal sliders to hold their shape.
With regular use and proper weight distribution, these fabric drawers will stay upright and functional. If a drawer ever softens, simply remove the contents, straighten the liner, and it’s back in form.

Absolutely — these drawer units are perfect for kids' rooms, rentals, or small spaces.
They’re lightweight, safe (no sharp corners or heavy wood), and easy to move when rearranging a room. Plus, if a child pulls too hard, the fabric drawers are less likely to cause injury compared to wood ones.

Simply wipe the frame and top with a damp cloth. For the fabric drawers, use a handheld vacuum or lint roller to remove dust or hair.
Avoid soaking or scrubbing with chemicals — these are not waterproof. For deeper cleaning, remove the drawer liner and spot clean with mild soap and water.

For compact spaces, sliding door wardrobes are ideal as they don't require additional space to open. Alternatively, mirrored wardrobes can create an illusion of more space while serving dual purposes. At TreasureBox, we offer a variety of space-saving designs tailored for smaller rooms.

Measure your available space, considering height, width, and depth. Ensure there's room to open doors and access contents comfortably. TreasureBox provides wardrobes in various sizes to fit different room dimensions and storage needs.

Yes, our wardrobes come with clear instructions and all necessary hardware. Most customers find assembly straightforward, typically requiring basic tools. For added convenience, we also offer assembly services upon request.

Our wardrobes are crafted from high-quality materials like MDF, particleboard, and laminated finishes, ensuring durability and aesthetic appeal. Some models feature mirrored doors or metal accents for added style.

Regularly dust surfaces with a soft cloth and avoid using harsh chemicals. For mirrored sections, use a glass cleaner. Ensure the wardrobe is placed in a dry area to prevent moisture damage. TreasureBox wardrobes are designed for easy maintenance.

The ideal height for a bedside table is typically between 50 to 71 cm, aligning with the top of your mattress. This ensures easy access to items without the need to stretch or bend. Choosing a table within this range promotes comfort and functionality in your bedroom setup.

Bedside tables are commonly made from materials like solid wood, MDF (Medium-Density Fiberboard), and particleboard. Solid wood offers durability and a classic look, while MDF and particleboard provide cost-effective alternatives with smooth finishes. Each material has its own benefits, catering to different aesthetic and budget preferences.

Many bedside tables come in flat-pack form, requiring assembly upon delivery. Always check the product description to determine if assembly is needed and whether instructions and hardware are included.

To maintain your bedside table, regularly dust it with a soft cloth. For deeper cleaning, use a damp cloth with mild soap, avoiding harsh chemicals that can damage the finish. Protect the surface by using coasters and keeping it away from direct sunlight to prevent fading.

Absolutely! Bedside tables are versatile pieces that can function as side tables in living rooms, storage units in hallways, or even plant stands. Their compact size and functional design make them suitable for various spaces beyond the bedroom.

Sofa beds come in various designs to suit different needs:

• Pull-out sofa beds: Feature a foldable mattress stored within the sofa frame.

• Click-clack sofa beds: The backrest folds down to create a flat sleeping surface.

• Futons: A simple design where the backrest and seat fold flat together.

• Corner or sectional sofa beds: Larger units that often include storage space.

Each type offers different levels of comfort and space utilization. Choose based on your room size, usage frequency, and comfort preference.

Modern sofa beds have significantly improved in comfort. Many now feature high-density foam or memory foam mattresses, providing support comparable to standard beds. For daily use, consider models with thicker mattresses (around 10–15 cm) and sturdy frames. Adding a mattress topper can also enhance comfort.

Measure your available space, considering both the sofa's dimensions and the extended bed size. Common sizes include:

• Single: Approximately 90 cm wide.

• Double: Approximately 135 cm wide.

• Queen: Approximately 150 cm wide.

Ensure there's enough room to fully extend the bed and for users to move around comfortably.

Regular maintenance extends the life of your sofa bed:

• Vacuum: Weekly, using an upholstery attachment.

• Spot clean: Address spills immediately with a damp cloth and mild detergent.

• Rotate cushions: Monthly, to ensure even wear.

• Check mechanisms: Periodically inspect and tighten any loose screws or bolts.

Always refer to the manufacturer's care instructions for specific guidance.

Yes, sofa beds are ideal for maximizing space in small rooms or apartments. They serve dual purposes—functioning as a sofa during the day and a bed at night. Look for compact designs like futons or click-clack models, which are easy to convert and often lighter in weight.

Choose an entertainment unit at least 30% wider than your TV. For example, a 55-inch TV (~123 cm wide) suits a unit around 160 cm. Ensure it's at eye level (100–120 cm high), with cable management and storage for a clean, functional setup.

Yes, Treasurebox LED TV units and enetrtainment units use low-heat, energy-efficient LED lighting that’s safe for everyday use in living rooms, bedrooms, and entertainment spaces. All materials meet New Zealand safety standards, offering peace of mind with both function and style.