Click & Collect

How To Contactless Pick Up Your Order

Place your order online for Contactless Click & Collect

We'll notify you by email when your item is ready to pick up

Click the link in your email when you're on your way to our showroom

Open the same email from step 3 and click "I'm arrived" or simply visit our reception and our staff will be more then happy to help you out. (Don't forget to bring your ID and order number)

It's easy as pie, try it!

Dreaming about transforming your home? Just walk into our store!

Frequently Asked Questions

When is your showroom opening hours?

Our pickup hours are between 9am and 5pm, Monday to Sunday.

Pickups are not available on public holidays.

1. Monday :    9am - 5pm
2. Tuesday :    9am - 5pm
3. Wednesday :    9am - 5pm
4. Thursday :    9am - 5pm
5. Friday :    9am - 5pm
6. Saturday :    9am - 5pm
7. Sunday :    9am - 5pm
8. Except below days
9. Christmas Day : Closed
10. Good Friday : Closed
11. Anzac Day : Closed
12. Easter Sunday: Closed

Can I change my order that I am getting delivered to a contactless pickup instore instead?

If you would like to change your delivery to contactless pickup service, please contact our Customer Service Team online or via email and they will assist you in making the adjustment to your order.

How do I collect large bulky items from the store?

If you require assistance lifting oversized or heavy items into your car, please speak to one of our team members and they will try to help you if they can do so safely.

How long will I have to wait in line when I come to pick up my order?

You may have to join a queue outside while picking up your order. 

Why some products are not available for pick up on your showroom?

Some items ordered online may be available for pick up in our store. But due to the different location of merchandise inventory, some items may be available at our store and some may not.

If an item is available for pick up, you will be presented with the option to do so when selecting your item for purchase.

If you still not sure, you can contact us via contactus@treasurebox.co.nz!

Where do I go for pickups?

Our pick up centre locates at

6 Ingot Place, Silverdale, Auckland 0932

How long will my order be held at the store?

After placing your order, you'll receive a confirmation email when your order is ready for pickup.

We will hold your order 14 days upon receiving our confirmation email.

If you did not manage to pickup your order within 14 days, then the item will be back on shelf for resell – there will be extra handling fee to re-pick your order after 14 days, so please arrange pickup asap.

What do I need to pickup my order?

You will need:

Our proof of purchase or purchase reference number.

You don’t necessarily have to print them out, simply let our front desk know or by showing us your phone would work too.

I haven’t got a confirmation email in days now. What should I do?

In cases like this, please do get in touch with our Customer Service Team as soon as possible! contactus@treasurebox.co.nz