Shipping Information - TreasureBox

Delivery Cost

Please note: Shipping is calculated automatically at checkout based on your delivery address, item size, and delivery method. Final shipping charges will be shown before payment.

Treasurebox currently delivers within New Zealand only.

You may not see shipping costs on the product page because shipping is calculated at checkout after you enter your delivery address.

Shipping costs vary depending on:

  • · your delivery location
  • · whether the address is urban or rural
  • · the size and weight of the item
  • · whether the item is sent by standard courier or freight delivery

For some oversized or large items, shipping costs may be higher due to special handling and freight requirements.

Rural delivery addresses may incur additional charges. If your order includes heavy, bulky, or oversized furniture, the final shipping cost will be calculated automatically at checkout based on the full delivery address.

In short: shipping cost is confirmed at checkout, not on the product page.
Delivery Time

Most in-stock orders are usually dispatched within 1 business day after payment is confirmed, but delays may occur during peak periods.

Orders are processed on business days only, excluding weekends and public holidays. Orders placed on weekends or public holidays will be processed on the next business day.

Estimated delivery timeframes are indicative only and are not guaranteed:

  • · Standard courier items: approximately 1–3 working days
  • · Rural deliveries: allow an extra 1–2 working days
  • · Oversized, heavy, or freight items: approximately 2–5 working days

Delivery times may vary depending on stock availability, carrier capacity, weather, regional access, and whether your order includes standard and oversized items together.

If your order contains multiple item types, the items may be shipped separately and may arrive on different days.

Pre-order Items

Items marked as Pre-order will be dispatched once stock becomes available.

The estimated pre-order dispatch timeframe will usually be shown:

  • · on the product page
  • · in your order confirmation email
In short: most standard orders arrive within 1–3 working days, while large or freight items may take longer.
Change / Cancel Order

If you need to update your delivery details, change an item, or cancel your order, please contact us as soon as possible after placing your order.

We process orders quickly, so changes are not guaranteed once your order has entered dispatch preparation.

If your order has not yet been dispatched, we will do our best to assist with changes or cancellation. Approved cancellations before dispatch will receive a full refund.

Once an order has been dispatched, cancellation may no longer be possible. You may still contact us for assistance, and any return request will be handled in accordance with our returns policy and your rights under applicable consumer law.

Shipping charges are generally non-refundable once an order has been dispatched, except where required under our returns policy or applicable consumer law.

Contacting us early gives the best chance of successfully updating your order.

In short: order changes are possible before dispatch, but not after shipment.
Delivery Method

We use trusted courier and freight partners depending on the size and type of your order.

Standard Delivery

Smaller and standard-sized items are usually sent by courier.

For standard courier deliveries:

  • · tracking is usually provided
  • · delivery is made directly to your physical address
  • · signature is usually not required
Oversized or Freight Delivery

Large, heavy, or oversized items are usually sent by freight carrier.

For freight or large-item delivery:

  • · signature may be required
  • · the carrier may contact you directly
  • · delivery timing may vary depending on freight scheduling
  • · some rural addresses may require collection from the nearest depot or carrier point

For oversized furniture deliveries, please make sure your phone number is correct when placing your order so the carrier can contact you if needed.

Delivery Restrictions

Due to carrier limitations and freight restrictions, we currently do not deliver to:

  • · PO Boxes
  • · parcel lockers or parcel pods
  • · Waiheke Island
  • · other island addresses
  • · non-physical delivery addresses
In short: standard items usually go by courier, while large or heavy furniture is usually delivered by freight.
Products Lost/Damaged During Delivery

If your order arrives and something appears to be missing, please do not worry straight away. Items are often shipped in multiple parcels, especially when an order includes different item sizes, pre-order items, or freight items.

Your order may arrive separately because:

  • · standard and oversized items are shipped differently
  • · items may be packed in separate cartons
  • · part of the order may still be in transit
  • · pre-order items may dispatch later

Before contacting us, please check:

  • · your shipping confirmation email
  • · whether there is more than one tracking number
  • · whether one parcel is still in transit

If you believe an item is missing, lost, or damaged, please contact our Customer Service team with your order number, photos of the packaging and item condition, and any relevant details. We will investigate and assist as quickly as possible.

If your parcel arrives visibly damaged, please take photos of the packaging and item before discarding any materials, and contact us as soon as possible so we can investigate with the carrier.

In short: missing items are often due to split shipments, but if something is lost or damaged, contact us and we will help.
International Shipping

Treasurebox currently ships within New Zealand only.

At this time, international shipping is not available.

If you are located outside New Zealand, you may choose to arrange your own third-party freight forwarder or ship your order to a New Zealand delivery address where available.

If you choose to use a third-party freight forwarder, delivery is deemed complete once the order is delivered to your nominated New Zealand address. We are not responsible for loss, damage, delay, or additional costs arising after handover to that address.

In short: we do not currently offer direct international shipping.
Multiple Delivery Addresses Per Order

At present, we can only ship to one delivery address per order.

If you want items sent to more than one address, please place a separate order for each delivery location. This helps ensure shipping charges are calculated correctly and orders are processed smoothly.

If you are unsure how to place separate orders, please contact our team and we will assist where possible.

In short: one order can only be shipped to one address.
Track your order

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. Tracking updates may take up to 24 hours to appear after dispatch.

The easiest way to track your parcel is to click the tracking link in your shipping email. If you have a Treasurebox account, you can also log in to My Account to view your order status and shipping updates.

If you have not received your tracking email, please first check your spam or junk folder and allow a little time for tracking information to update after dispatch.

Please note that orders shipped in multiple parcels may have more than one tracking number.

For some oversized, freight, or large-item deliveries, online tracking may be limited. In these cases, the carrier may contact you directly to arrange delivery.

If you still cannot find your tracking details, please contact our Customer Service team with your order number or order email address.

In short: tracking is sent after dispatch, and some large-item deliveries may have limited online updates.
Need Help?

If you have any questions about shipping, delivery timing, tracking, freight delivery, or address restrictions, please contact our Customer Service team.

You can reach us by:

Delivery Costs

Please note: Shipping is calculated automatically at checkout based on your delivery address, item size, and delivery method. Final shipping charges will be shown before payment.

Treasurebox currently delivers within New Zealand only.

You may not see shipping costs on the product page because shipping is calculated at checkout after you enter your delivery address.

Shipping costs vary depending on:

  • · your delivery location
  • · whether the address is urban or rural
  • · the size and weight of the item
  • · whether the item is sent by standard courier or freight delivery

For some oversized or large items, shipping costs may be higher due to special handling and freight requirements.

Rural delivery addresses may incur additional charges. If your order includes heavy, bulky, or oversized furniture, the final shipping cost will be calculated automatically at checkout based on the full delivery address.

In short: shipping cost is confirmed at checkout, not on the product page.

Delivery Time

Most in-stock orders are usually dispatched within 1 business day after payment is confirmed, but delays may occur during peak periods.

Orders are processed on business days only, excluding weekends and public holidays. Orders placed on weekends or public holidays will be processed on the next business day.

Estimated delivery timeframes are indicative only and are not guaranteed:

  • · Standard courier items: approximately 1–3 working days
  • · Rural deliveries: allow an extra 1–2 working days
  • · Oversized, heavy, or freight items: approximately 2–5 working days

Delivery times may vary depending on stock availability, carrier capacity, weather, regional access, and whether your order includes standard and oversized items together.

If your order contains multiple item types, the items may be shipped separately and may arrive on different days.

Pre-order Items

Items marked as Pre-order will be dispatched once stock becomes available.

The estimated pre-order dispatch timeframe will usually be shown:

  • · on the product page
  • · in your order confirmation email
In short: most standard orders arrive within 1–3 working days, while large or freight items may take longer.

Change or Cancel Order

If you need to update your delivery details, change an item, or cancel your order, please contact us as soon as possible after placing your order.

We process orders quickly, so changes are not guaranteed once your order has entered dispatch preparation.

If your order has not yet been dispatched, we will do our best to assist with changes or cancellation. Approved cancellations before dispatch will receive a full refund.

Once an order has been dispatched, cancellation may no longer be possible. You may still contact us for assistance, and any return request will be handled in accordance with our returns policy and your rights under applicable consumer law.

Shipping charges are generally non-refundable once an order has been dispatched, except where required under our returns policy or applicable consumer law.

Contacting us early gives the best chance of successfully updating your order.

In short: order changes are possible before dispatch, but not after shipment.

Delivery Method

We use trusted courier and freight partners depending on the size and type of your order.

Standard Delivery

Smaller and standard-sized items are usually sent by courier.

For standard courier deliveries:

  • · tracking is usually provided
  • · delivery is made directly to your physical address
  • · signature is usually not required
Oversized or Freight Delivery

Large, heavy, or oversized items are usually sent by freight carrier.

For freight or large-item delivery:

  • · signature may be required
  • · the carrier may contact you directly
  • · delivery timing may vary depending on freight scheduling
  • · some rural addresses may require collection from the nearest depot or carrier point

For oversized furniture deliveries, please make sure your phone number is correct when placing your order so the carrier can contact you if needed.

Delivery Restrictions

Due to carrier limitations and freight restrictions, we currently do not deliver to:

  • · PO Boxes
  • · parcel lockers or parcel pods
  • · Waiheke Island
  • · other island addresses
  • · non-physical delivery addresses
In short: standard items usually go by courier, while large or heavy furniture is usually delivered by freight.

Products Lost or Damaged During Delivery

If your order arrives and something appears to be missing, please do not worry straight away. Items are often shipped in multiple parcels, especially when an order includes different item sizes, pre-order items, or freight items.

Your order may arrive separately because:

  • · standard and oversized items are shipped differently
  • · items may be packed in separate cartons
  • · part of the order may still be in transit
  • · pre-order items may dispatch later

Before contacting us, please check:

  • · your shipping confirmation email
  • · whether there is more than one tracking number
  • · whether one parcel is still in transit

If you believe an item is missing, lost, or damaged, please contact our Customer Service team with your order number, photos of the packaging and item condition, and any relevant details. We will investigate and assist as quickly as possible.

If your parcel arrives visibly damaged, please take photos of the packaging and item before discarding any materials, and contact us as soon as possible so we can investigate with the carrier.

In short: missing items are often due to split shipments, but if something is lost or damaged, contact us and we will help.

International Shipping

Treasurebox currently ships within New Zealand only.

At this time, international shipping is not available.

If you are located outside New Zealand, you may choose to arrange your own third-party freight forwarder or ship your order to a New Zealand delivery address where available.

If you choose to use a third-party freight forwarder, delivery is deemed complete once the order is delivered to your nominated New Zealand address. We are not responsible for loss, damage, delay, or additional costs arising after handover to that address.

In short: we do not currently offer direct international shipping.

Multiple Delivery Addresses Per Order

At present, we can only ship to one delivery address per order.

If you want items sent to more than one address, please place a separate order for each delivery location. This helps ensure shipping charges are calculated correctly and orders are processed smoothly.

If you are unsure how to place separate orders, please contact our team and we will assist where possible.

In short: one order can only be shipped to one address.

Track Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. Tracking updates may take up to 24 hours to appear after dispatch.

The easiest way to track your parcel is to click the tracking link in your shipping email. If you have a Treasurebox account, you can also log in to My Account to view your order status and shipping updates.

If you have not received your tracking email, please first check your spam or junk folder and allow a little time for tracking information to update after dispatch.

Please note that orders shipped in multiple parcels may have more than one tracking number.

For some oversized, freight, or large-item deliveries, online tracking may be limited. In these cases, the carrier may contact you directly to arrange delivery.

If you still cannot find your tracking details, please contact our Customer Service team with your order number or order email address.

In short: tracking is sent after dispatch, and some large-item deliveries may have limited online updates.

Need Help?

If you have any questions about shipping, delivery timing, tracking, freight delivery, or address restrictions, please contact our Customer Service team.

You can reach us by: