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Order Tracking

Order Tracking

Check the process of your order

FAQ

FAQ’s

Find instant answers to common questions

Return & Refunds

Return & Refunds

Find out more about our Return and Warranty Policy

Live Chat

Live chat available from 9:00am – 4:00pm, Mon-Fri

Send us a Message

Send us a Message

Message can take up to 1-2 business days to response

Email us

Email us

We aim to reply your email in the same day, but it can take up to 1-2 business days to response

Need Help?

Get in touch with us, and feel free to use the contact form below if you have any questions, or requests regarding our products and/or services.

How we can help?

Delivery

How long do I expect my order to be delivered? Can I combine shipping? How to track my order?

Click & Collect

When can I pickup my order? Can I make purchase instore and pick up?

Return & Refund

Can I return my purchase if I changed my mind? My item arrives damaged/faulty?

Online Chat

Click on the Chat button below to chat
with us online

(Monday - Friday 9am - 4pm
Closed on weekends & Public Holidays)

Phone

09 421 1991 - General Enquiry Weekdays Only

09 869 7215 - Aftersales Care Weekdays Only

Facebook

Monday – Friday , 9am - 4pm
Closed on weekends & Public Holidays

Chat with Us on Wechat

Wechat

(Monday – Friday , 9am - 4pm Closed on weekends & Public Holidays)

contactus@treasurebox.co.nz

(Monday – Friday 9am - 4pm)

6 Ingot Place , Silverdale Auckland 0932

(Monday - Friday, 9am - 5pm, Saturday - Sunday, 9am - 5pm, Closed on Public Holidays)