4.Best Price Guarantee, how does a Pre-Order work?

One of the greatest advantages for shopping with us is to pre-order a product before they’re arriving in New Zealand to ensure you have your favourite item in your pocket, plus, a really great price for those early birds.

When ordering, Pre-Order works just as same as a regular order but keep in mind that if you purchase a pre-order, your order will have the “processing” status until the item is landed.

Best Price Guarantee

If you purchase a pre-order via direct payment methods (Bank Transfer, Visa/Master Card, Online Eftpos, Eftpos/Cash) and Treasurebox’s price changes in the next 12 months, you’ll always pay for the lowest price.

Please contact us for a price match if you believe you wasn’t paying for the lowest price, please have your original purchase reference with you.

If your pre-order is paid via interest free payment options, you are not liable for a price match.

Do you have an estimated delivery time for pre-order?

Only those items are on the way heading to NZ will made available for pre-order, hence you will certainly get your item pretty quick. You can find our estimated delivery window on the product page.

Please note, the estimated dispatch time do subject to changes due to shipment delays or global supply chain changes. We thank you for your understanding in advance.

My order including both in-stock and pre-order item, now what?

Your order will not be shipped until we have all your items available, hence if you would like to receive the in-stock item quicker, please make a separate order. Otherwise, you are agreed that we ship all your item together when they are all available.

My order including both in-stock and pre-order item, now what?

Your order will not be shipped until we have all your items available, hence if you would like to receive the in-stock item quicker, please make a separate order. Otherwise, you are agreed that we ship all your item together when they are all available.

Can I cancel or make changes of a pre-order?

We treat pre-order as same as a regular order hence if you would like to cancel or modify your order in anyway, please get in touch as early as possible.

In instances where an order has been fully processed and packaged by our team, or where an order has been handed over to the courier, your order can not be cancelled or changed.

You can follow the return process once your order arrives. Please note that the shipping charge at this stage has gone to courier which is non-refundable.