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Help Center
Orders & Payment
Can I cancel my order?
If you need to cancel your order for any reason, please get in touch with us as soon as possible.
Can I make changes of my order?
If you would like to make changes for a confirmed order that including adding/removing of items.
Can I track my order status?
If you are a registered customer from us, you can simply check your order history and order status from "My account".
Best Price Guarantee, how does a Pre-Order work?
One of the greatest advantages for shopping with us is to pre-order a product before they’re arriving in New Zealand to ensure you have your favourite item in your pocket, plus, a really great price for those early birds.
How can I be sure that I have made my purchase correctly?
An order confirmation email will be sent to your email once you placed an order, remember to check your spam if you did not receive one.
What payment type can I use to make a purchase?
We accept variety payment method to make your purchase from us quick and easy.
Finance Options.
Here at Treasurebox, we want to help each of you to find the finance options that best to suits your situations. We are offering an extensive range of finance options for you to get that product you love now.
Click & Collect
How to order?
To create a pickup order online, add items to chart as normal then proceed to checkout. On filling up shipping address step
Pickup orders.
You can pickup your order from our Auckland Showroom located at 6 Ingot Place, Silverdale 0932.
How do I know my order is ready for pickup?
Apart from an email that confirms your order, you will receive another email and also a text message stating your order is ready for pickup
When can I pick my order up after making a purchase? / Can I make an instant pickup?
In most cases, you can pickup your items straight away after purchasing, as 97% of our stock are currently held in our warehouse.
Contactless Pickup Service.
Your health and wellbeing are always our first priority, our contactless pickup is designed with this in mind to keep you safe while saving you lots of time.
Delivery
Delivery Fees.
The shipping cost to different cities can be found on each product page, this is an estimate based on a single product.
How long do I expect my order to be delivered?
We aim to hand your order to courier/transport company as soon as possible, and the general process time is as below:
How to track my order?
You can track your order status.
My order not yet shipped?
There are few reasons on why your order still not have been shipped:
Can I combine shipping?
Unfortunately, we cannot combine shipping at the stage due to size and weights difference, as well as its shapes.
Can I have discount on shipping?
Unfortunately, our shipping cost is charged by 3rd party companies, and due to the nature of our products, mainly furniture, they are quite large in size and heavy, and in all kinds of shapes.
Issues With My Delivery
There are few reasons on why your order still not have been shipped:
Returns & Refund
Can I return my purchase if I changed my mind?
Yes, it is always oaky to change of mind. Treasurebox offers 30 days worry free change of mind policy, returning an item that you no longer needed has never been easier!
My item arrives damaged/faulty?
If your item has arrived and is faulty, damaged, or not working as intended, rest assured, we will be taking a good care of it, below is what to do next:
I have used the item for a while but it is no longer working as described?
If your item becomes faulty after a period of time, you can lodge a Warranty Claim online to provide as much information as possible that including but not limited to:
How long will I receive my refund?
In general, if you are offered cash refund, we will need 1-2 business days to process and it may take up to 10 business days to reflect into your bank account depending the bank and payment platform.
None of above answered my question?
If none of above answered your question or you do have any concerns about returning a product, please refer to our Returns & Refund Policy or Contact Us
Restock Fee.
A restock fee may occur under below situations when you are returning a change of mind item(s).
Accounts & Reward
Get extra discount for your order in 2 mins.
If you are a first-time customer or a repeating customer who never register (create an account) with us before, here is what to do to get extra discount easy and fast in 2 minutes
Buy More Save More.
After you register with us, each $1 you spent with us can earn you back 1 treasure coin, while each 100 coins equals another dollar… So, don’t forget to log in when purchasing!
Other benefits on creating an account with us.
While you collect Treasure Coins along the way, creating an account will also provide you ultimate benefits as following:
How to create a new account？
There are two ways to create an account on our website:
Can I link my previous order to my new created account?
If you have purchased from us before as a guest and would like to link your previous orders into your account. Please simply email us at contactus@treasurebox.co.nz
How to subscribe/unsubscribe newsletter?
There are few different ways to subscribe Treasurebox newsletter
More about Treasure Coins.
Treasure Coins is a reward system that are designed to be able to provide fun shopping experience with us while to pass our sincere thanks to our customers.
Showroom Information
Store Location & Hours
Our Showroom is located at: 6 Ingot Place, Silverdale, Auckland 0932
Purchase Instore & Pickup Immediately
A great advantage of visiting our store is that you can make purchase in store and pick it up.
How to tell if an item is in-stock and available to buy now?
There are a few indications that are telling you whether a product is in stock and available for purchase now.