3.How to track my order?

You can track your order status online via our Tracking tool or via courier website using the tracking information provided.

Once we ship your order, you will receive an email notification including the carrier who is handling your order with corresponding tracking number(s), you can then track and trace your order status online.

If your tracking showing invalid or only allocated to a parcel, please kindly check again in 24hours, please allow sometime for the carrier to pickup, scan and display the tracking information online.

Below are quick links to our carrier’s track and trace tool:

Courier Post: www.nzpost.co.nz/tools/tracking

Post Haste: www.posthaste.co.nz/tracktrace.html#ABarCode

Mainfreight: www.mainfreight.com/en-nz/auckland-mainfreight-2home

Onsend (Auckland Metro): Individual Tracking and Text Message will be sent to you before attempting delivery