- Why some products are not available for pick up on your showroom?
Some items ordered online may be available for pick up in our store. But due to the different location of merchandise inventory, some items may be available at our store and some may not.
If an item is available for pick up, you will be presented with the option to do so when selecting your item for purchase.
If you still not sure, you can contact us via firstname.lastname@example.org!
- Where do I go for pickups?
Our pick up centre locates at8 John Glenn Avenue, Rosedale, Auckland 0632
- How long will my order be held at the store?
After placing your order, you'll receive a confirmation email when your order is ready for pickup.
We will hold your order 14 days upon receiving our confirmation email.
If you did not manage to pickup your order within 14 days, then the item will be back on shelf for resell – there will be extra handling fee to re-pick your order after 14 days, so please arrange pickup asap.
- What do I need to pickup my order?
You will need:Our proof of purchase or purchase reference number.
You don’t necessarily have to print them out, simply let our front desk know or by showing us your phone would work too.
- I haven’t got a confirmation email in days now. What should I do?
In cases like this, please do get in touch with our Customer Service Team as soon as possible! email@example.com
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